Case Study A - Information confidentiality Organisation.com keeps and stores a lot of customer information in order to supply goods to them. They use a secure database that is protected from external data threats. They follow their jurisdiction's data confidentiality and privacy laws, as well as the requirements of the Privacy Act 1988. The information they hold: Customer names and contact details Current order information (including order status) Previous order history Customers' favourite goods Customer notes, such as delivery instructions, order problems or disputes. The organisation has a strict policy never to reveal customers' personal information to anyone. This must be kept anonymous; customers' details must be de-personalised within the organisation and kept confidential to anyone outside (unless this is the customer's own information, or permission has been given by the customer for a particular person to access this).