Case Study A - Poor performance issues

Emma is an employee with intermittent performance issues throughout her career. Over the past six months, she has been missing project deadlines, and the work that she has been submitting has been riddled with mistakes. Her previous line manager told you that she has been approached about her poor performance issues in the past and had become very defensive, making promises that she would try harder. Emma works from home with the understanding that she can be reached anytime during business hours. You have been told by her supervisor recently that she was unreachable for a period of 6 hours last week and she is over a week late with an expected project. You have also heard that she has shared with a colleague that she thinks that her poor performance is due to her increased drinking.

Her performance is unacceptable and needs to be addressed.

1) If I take the role of Emma's line manager what are the key requirements of the conversation which needs to take place?

2) Thinking about the performance issues of Emma, what are the 3 different materials you might gather for the conversation with her, and how and why?

3) what should I write in a short report that I could take into the meeting with Emma which outlines the key issue?

4) what are the actions you would take to organise a meeting with Emma, including details of any stakeholders who would be required to attend?