Question: Case Study: Alabama Airlines' Call Center Given the original call distribution, what would you advise Alabama Air to do for the current reservation system? Create

Case Study: Alabama Airlines' Call Center

Given the original call distribution, what would you advise Alabama Air to do for the current reservation system? Create a simulation model to investigate the scenario. Describe the model carefully, and justify the duration of the simulation, assumptions, and measures of performance.

What are your recommendations regarding operator utilization and customer satisfaction if the airline proceeds with the advertising campaign?

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