CASE STUDY ANALYSIS: OPERATION MANAGEMENT

Note: You can make assumptions but should be reasonable given the situation. The correctness of your conclusion may depend on the assumptions you make.

PROBLEM: Yesteryear's Antiques is a small antique store that specializes in Victorian furniture. In analyzing the environment, the owners have uncovered several interesting findings: 2. 1. As the older generation downsizes, they have recently purchased more inventory than normal. . These families are selling off more furniture because their children live further distances from them and often can't affordably move the furniture to their own homes. They have recently discovered that their business is covered under the Family Medical Leave Act. (which means that the law requires employers to let their workers take time off to care for an ill family member, but the time off would be unpaid) The business' customer base seems to be changing. Fewer people in their area are restoring Victorian homes and so their customer base is shrinking. The owners have been told that they should investigate selling their inventory via the Internet but they do not own (or understand how to use) computers. 5. In a survey of regional business, the owners have determined that there are no other antique stores within a 200-mile radius that specialize in Victorian furniture. 3. 4. Analyze the case problem by the following steps: a.) Identify the importance surrounding the case b.) Identity the key issues c.) Specify alternative courses of action d.) Evaluate each course of action e.) Recommend the best course of action