case study and answer the questions that follow:

You are the HR manager for Medibank, which began as a health insurer and has grown into a broader healthcare company, committed to delivering affordable healthcare that gives customers more choice. Medibank is delivering care in new ways by collaborating with hospitals, doctors and governments and driving reform to help reshape Australias health system. Medibank also offers travel, pet and life insurances to meet a wider range of the customers needs.

Considered to be one of the best insurance companies in the Australian market, Medibank had a profit of $458 million in the year 2019-20. However, the profit became almost half in 2020-21. A few reasons for this huge drop in profits were attributed to increasing competition in the market, poor management, the COVID crisis and a high turnover rate. The drop in profit has subsequently led to investors retracting their investments which has led to many of the employees thinking that the organisation may collapse. Due to this fear, many employees have started looking for jobs elsewhere, some have already Because of this organisational performance has dropped down. Due to the shortage in staff, customer complaints have increased and the brand value has massively suffered.

Question 3:

Write down the legislations and organisational policy or procedures applicable to identified issues.