Question: Case Study A:Skills Training Gap Analysis You are currently working as a Manager at Dubai Club where was just recently established in a few months.

Case Study A:Skills Training Gap Analysis

You are currently working as a Manager at Dubai Club where was just recently established in a few months. The club has been complained by many customers that most waiters and waitresses are unknowledgeable as they do not know the differences of each drink and they cannot recommend what customers want.

You are thinking to assess staff members competency levels. This information will be gathered and used to plan training and develop learning programs to fulfil individual and team knowledge gaps.

In this context, develop at least three (3) questions to help identifying individual and team knowledge gaps.

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