Case Study:

Assignment Description: A Day's Worth of Routine Messages $($Ch$.4,$ pg $143)$

Written: Students are required to answer the following questions:

$1.$ Review the $11$ messages and prioritize each item by putting a $1$ next to those that must be handled today, a $2$ next to items that should be handled today if there is time, and a $3$ next to items that can wait. Then, for each time, do a quick analysis. Identify lage purpose of Miguel's communication, the audience, and the best medium option: letter, memo, email, IM$,$ telephone, meeting, and so forth. Be prepared to explain your choices.

$2.$ Write the good$-$news letter for Miguel. Be sure that it accomplishes the following goals:

a$.$

Delivers the good news in a way that Ms$.$ Ivanska will understand and that calms her concerns

b$.$

Explains what the insurance company will do and what she needs to do

C$.$ Reestablishes her confidence in Ramirez & Associates as an insurance broker

$3.$Evaluate this letter and suggest revisions and corrections Miguel should make before sending it$.$

$4.$Review the $11$ messages at the beginning of this case scenario to identify ways to build goodwill. This is a good opportunity to think creatively. Summarize your ideas in a message to your$$instructor$.$