case study

case study

case study

question

Case Study: University Books Enterprise (UBE) UBE is producing customized eBooks for a local university and has just received a large order for a new eBook on "Strategic Quality Management in a Global Content from a university professor. The professor is dissatisfied with the current textbooks and wants a customized eBook for use with her on campus courses, graduate seminars, and her executive education courses This is the most complex ellook that UBE has undertaken and will be med in various settings and schedules. The professor has made a promise to provide an early request to ensure sufficient time for production of the ellook. She selected a broad set of the best research papers, completed the introduction and background of the title, and the discussion questions for each section. This meant that an extensive set of permissions must be acquired before production, including a large amount of desktop publishing required for the new materials written by the professor Sufficient time was provided before the first class needed it unfortunately, delays were still happening. This was due to the back and forth checking and verification processes needed for the extensive member of permission by the professor The UBE Project Manager who planned this project land accelerated the work on obtaining all the necessary permission before they needed to start sembling and collating the eBook in production. As the UBE Project Manager worked through the extensive list of permissions, the University Project Lead started receiving several inputs from the university including a coming series of requests from the professor As new research papers were released, she wanted to make several additions to the cBook. As time went on allowing her to review her ellook, she started identifying even more changes Another input came from the University Library Manager, who was quite concerned about the highly projected estimated cost of this eBook as it included so many reprints of existing articles and chapters. The University expected their eBooks to be delivered at a low cost, as its bookstore costs had to cover the bookstore overhead (servers for sales and distribution of the eBooks and marketing costs). as well as the costs of the eBook from UBE. The UBE costs had to incorporate all permissions costs, including desktop publishing and production costs. The University Project Lead communicated these issues to several people within UBE: Account Manager for the University nocount UBE Production Supervisor UBE Project Manager . The Account Manager was concerned about upsetting this important customer, the Production Supervisor didn't know how these various requests could all be accommodated or how it would impact this project, and the UBE Project Manager was worried both about added costs for new permissions and the time it would take to get them and the costs they had already expended for permissions no longer needed The professor's requests kept increasing when it got closer to the deadline and the UBE Project Manager began estimating what each change requested by the professor would cost An extra $500 for each new permission needed, in addition to the $500 already spent for each permission already acquired that can no longer be used Two hours of Publishers Liaison effort for each new permission needed at an unburdened cost of $22 per hour (loaded cost is $55 with a 15 overhead rate) One hour of supervisor time for replanning each change at an unburdened cost of $28 per hour doaded cost is 570 with a 1.5 overhead rate) Sales commission of 20% This contining series of requests for changes from the professor is quickly adding to the upwardly spiruling cost of this project. The UBE Project Manager feels that something must be done about this scope crewp-continuously changing scope Quelson Paper Page 3 of 3 QUESTIONS (60 MARKS) 1. The case study clearly states that the project was not successfully completed. As a project analyst, you are assigned by the UBE project manager to prepare a complete risk register as a guidance for the project team to run the execution. Therefore, the following criteria should be completed to ensure the project team understands the use of risk registers. a) THREE (3) risks should be clarified based on the following template. No. Risk Category Probability 1. Owner 2 3. (6 marks) b) Based on question 1 a). you are required to describe each of the listed risks and discuss the impact together with possible response if the risks happened, (14 marks) TOTAL: 20 MARKS