CASE STUDY

Case study of Specialisation and standardisation: Value-based healthcare at Canada's

Shouldice Hospital.

QUESTION 1 for CILO 1: Apply a systematic approach and integrative thinking in

making operational decisions

The lesson learned from this case study is about Shouldice methods. Explain the Shouldice methods and Find the similar method from resources (Internet, books, and journals), identify the key success factors from those methods. Is Shouldice method applicable to all hospitals? Explain your reasons. Justify your answer by giving an example.

In this case study, have you found problems in managing capacity? If your answer is YES,

identify the problems. Explain the capacity planning in Shouldice Hospital and design a model to justify your answer. Propose the capacity strategy for Shouldice Hospital and show your scientific calculations to support your answer. How to perform and manage capacity for Shouldice hospital in the perspective of better quality, cost, and service delivery

QUESTION 2 for CILO 2: Analyze the impact of global and local market issues to

operation

Analyze the impact of global and local market issues to operation due to Shouldice methods. Any obstacles to achieve the sustainability of their business? Explain those obstacles. How the Shouldice manages 50% less bills (surgery plus hospital stay) than the other general hospitals? For current situation of Covid-19 pandemic, how to adjust the capacity planning to suit with health protocol? Propose a model to represent those issues. Explain in detail your model particularly in improving the capacity planning strategy to maintain their cash flow during pandemic and new normal.

QUESTION 3 for CILO 3: Apply techniques to improve efficiency and effectiveness of

operation system to support a firm performance

Apply techniques to improve efficiency and effectiveness of Shouldice Hospital operation with a high success rate of 99.5%. How the Shouldice performs five to six a day, and as a staff nearly 7,000 operations annually or approximately one-quarter of all abdominal hernia surgeries done in Ontario? Any tools or techniques can be applied for this case study? Why this tools or techniques are suitable and appropriate for this case study? Explain your answer by giving an example of using those tools or techniques. In practice, most of hospitals are facing poor of utilization their type of patient ward based on class, type of disease, and age of the patient. Propose an innovative idea to carry out this problem.

QUESTION 4 for CILO 4: Analyze the role of information technology in improving

operations system performance.

Propose the model to carry out the Shouldice hospital limited problems. Explain your action plan to improve in their current systems and operations. Propose the use of information technology in improving their operations system performance. Extend your answer by giving innovative examples. Provide the SWOT analysis of Industry 4.0 for this case study. What kind of current activities in hospital business will be eliminated by Industry 4.0? Propose a new hospital business model that relevant and comply with industry 4.0.