Case Study: Current State A group of recent graduates from Centennial College joined together with the PM Program to start a new seasonal business last year. They are called the Centennial Vaccine Clinic (CVC). CVC provides vaccine services for children ages 6 and under. CVC has hired you to improve their Appointment Booking Process. They do like using technology, but do not feel they need it at this time. The current appointment booking process is very time-consuming. They are worried about being overwhelmed when new vaccines may be available for children under 6 years old. They have one Nurse and a Receptionist. The receptionist is very busy. so CVC has hired two additional temporary staff members to help the receptionist. With three people involved there have been communication issues. and there have also been many mistakes. You need to rst understand the Current State before you can recommend a solution. You Went to CVC for 2 days and observed the business operations, and made the following notes: - Appointments can be booked. changed' or canceled by phone only - There is a hand-written schedule on a whiteboard in the back office that is manually updated by the Receptionist This schedule is often outdated by the time the Nurse is ready to see patients . Appointment conrmations are done by text message or email. and sometimes do not get done - There are many cases where appointments are booked, and no one shows up - Sometimes the Nurse is double booked by accident