Case Study: Digital Transformation at GlobalTech Industries

GlobalTech Industries is a multinational manufacturing company specializing in industrial equipment and

machinery. With operations in $15$ countries and over $50,000$ employees, the company has been struggling

to maintain its competitive edge in an increasingly digitalized market.

The CEO, Sarah Chen, recognizes the need for a comprehensive digital transformation strategy to

streamline operations, improve decision$-$making, and enhance customer experience. She has hired you as

a Management Information Systems consultant to help guide the company through this transformation.

Currently, GlobalTech faces several challenges:

Fragmented IT systems across different regions and departments

Inefficient supply chain management leading to increased costs and delays

Limited real$-$time visibility into operations and financial performance

Difficulty in managing and analyzing large volumes of data generated across the organization

Increasing cybersecurity threats and data privacy concerns

Resistance to change among some long$-$term employees

Sarah wants to implement a company$-$wide digital transformation initiative that will address these

challenges and position GlobalTech as a leader in the industry. She is particularly interested in leveraging

emerging technologies such as loT, Al$,$ and blockchain to enhance operations and create new business

opportunities.

$3\mathrm{.}1$ Develop a comprehensive digital transformation strategy for GlobalTech Industries. Your strategy

should address the current challenges and outline specific technologies and initiatives to be implemented.

Discuss how this strategy aligns with the company's overall business objectives.

$3\mathrm{.}2$ Design an integrated information system architecture for GlobalTech that would support the digital

transformation strategy. Your architecture should include components for enterprise resource planning

$($ERP$),$ customer relationship management $($CRM$),$ supply chain management $($SCM$),$ and business

intelligence $($BI$).$ Explain how these components would interact and contribute to improved decision$-$

making and operational efficiency.

$3\mathrm{.}3$ Analyze the potential risks and challenges associated with implementing your proposed digital

transformation strategy at GlobalTech. Discuss how you would address issues such as data security,

privacy concerns, and resistance to change. Propose a change management approach to ensure successful

adoption of new technologies and processes across the organization.