Case Study E - Evaluating customer service Three months into the changes, Elle has collected some feedback from her customers to determine how satisfied they are with the customer service being provided by her company. A questionnaire was sent out to a small sample of customers, and the average responses are summarised below:

1. On a scale of 1-10 (10 being very satisfied), how satisfied are you with the website? (Average response was 8)

2. On a scale of 1-10 (10 being very satisfied), how satisfied are you with the delivery time of your online order? (Average response was 2)

3. On a scale of 1-1- (10 being very satisfied), how satisfied are you with the customer service you receive online? (Average response was 3)

Refer to Case Study E - Evaluating customer service Using the information in the Case Study, take the role of Elle and send an email addressed to staff members to communicate the findings from the survey, and suggest changes that could be made to improve customer service based on this. In your email, you must:

• Review the average responses provided to determine customer satisfaction
• Suggest three different changes which could be made to customer service based on your review
• Communicate the above clearly and professionally.