Case Study: Evaluating the Training Effort

After trainees complete their training (or perhaps at planned intervals during the training), the program should be evaluated to see how well their objectives have been met. Thus, if assembler should be able to solder a junction in 30 seconds, or a Xerox technician repair a machine in 30 minutes, then the program`s effectiveness should be measured based on whether these objectives are met. For example, are your trainees learning as much as they can? Are they developing the preplanned skills? Is there a better way for managing the training process? These are some of the questions you can answer by properly evaluating you training effort.

Many companies that invested heavily in workplace training have substantially improved their positions. While it may not be just the training, Xerox retained over 110,000 employees worldwide in the early 1980s and soon regained market share in its industry. General Motor is another firm that has used training to help recapture market share. A study conducted at General Electric`s in the early 2000s showed that the heavy investments in training between 1995 and 2000 resulted in noticeable improvements in employees` abilities and the quality of their products. Another study found that SG Bank has seen significant increases in its productivity growth after implementing new employee training program.

Source; Dessler, G. (2004), Human Resource Management, Prentice Hall Editions, pp 269-270.

Read the text and use your textbook and any other references that you will identify to answer INDIVIDUALLY the following questions

1. Based on the text complete the following table: (10 marks)

Company name	Training results

2. Consider the underlined statement in the text: (10 marks; 5 each)
   1. to what type of training outcome does it refer? Justify your answer
   2. Identify and discuss the theory of transfer of training applicable to this type of training outcome.
3. Consider the statement in bold in the text: (10 marks; 5 each)
4. 1. To what kind of training evaluation does it refer? Justify your answer.
   2. Discuss the effectiveness of this kind of training evaluation.