Case study: He Korowai Trust

Read the case study below, then answer the following questions.

Ricky Houghton is CEO of social services provider He Korowai Trust in Kaitaia. After working with Waipareira Trust in a number of roles for more than 20 years, Ricky returned home over 17 years ago to the far north with a dream and vision of helping his people achieve Tino Rangatiratanga. He Korowai Trust delivers a range of housing, economic development and social services for whanau in the far north.

Ricky is an entrepreneur who sees a problem as an opportunity. He is not afraid to front up and face the problem with whoever he needs to get the job done including his close relationships with government ministers. Through this strength and tenacity, he has led the development of He Korowai to its place today, delivering a range of options for whanau in need. He is a leader with integrity who isnt afraid to ask the hard questions when needed.

If asked how he would like to be remembered, Rickys typical response is someone who has been there to support, help, encourage and, most importantly, loved the people he serves.

1) Toddy Shepherd is the deputy CEO of He Korowai Trust. Ms Shepherd is accused of stealing more than $100,000 from a national disability support charity. The charges relate to a period ending two years before she took up a role as academy director for the Sweet As trade training course, run by He Korowai Trust.

Using Robert Katzs framework, identify and justify the essential skill set required by Ricky to effectively manage this situation, in order to minimise potential damage to the reputation of He Korowai Trust.

2) Ricky wants to explore innovative ways to get more whanau into their own homes, and has initiated discussions with iwi, financial and legal experts, banking sector representatives, Maori housing providers, and Te Puni Kokiri.

Discuss Rickys decision with reference to decision-making models. Your answer must include what type of managerial decision this is (programmed or non-programmed).

PLEASE DO NOT COPY LAST EXPERT ANSWER!