Case study

Hilary has worked with an Agent for the past 5 years. Recently, Hilary was contacted by an individual who claimed that Hilary's Agent provided him with incorrect immigration advice. Furthermore, while the Agent did not charge a set fee for this advice, he told the individual he would accept an appropriate donation for his time.

Additionally, another client reported to Hilary that the Agent suggested applications submitted by Hilary are more likely to be successful because she was formerly employed by the Canadian Government.

1. What are the problems in this case?

2. Why have these problems occurred?

3. How might Hilary address the current problems?

4. What strategies might Hilary use to prevent these problems in the future?