Case Study

In 2018, ABC Inc., an Australian-based software design and development company, received the Awards for Business Excellence in Workplace Flexibility and targeted to be the best software company in its region. The company aimed to attract more talented employees that fitted into their culture. It used an exclusive selection approach to achieve this objective. Recently, the company is suffering from heavy losses. The HR Director and her team are under extreme pressure to turn the company around before it collapses under the weight of excessive debt. The findings from HR investigation shows that most of the employees are demotivated to work since 2018 under an outcome-oriented work culture. In addition, the employees have been involved in enterprise bargaining to claim for a wage rise.

1. What factors do you believe may be responsible for this issue? In your answer, you should outline multiple possibilities. (5 marks)
2. How could HR intervene to improve this situation through changes to its policies, practices or systems? (7.5 marks)
3. How could the success of the intervention be measured? What kinds of metrics / indicators could you use? (7.5 marks)