Case study:

In this case study, we look at someone who's role as an Ocean Import Coordinator, handles various accounts. They currently have roughly ten accounts, all requiring different responsibilities and procedures. Recently, they were involved in trading accounts with the New Jersey Branch Office. they had given them one of their accounts that was very demanding, in return for an account where the office happened to be located down the road and required different operating procedures. It was a wise swap, because the office for the customer was in Illinois. It didn't make sense that the New Jersey office was taking care of it. However, with the new account comes new challenges. Those challenges include training, assistance, time, hiccups and even failure. Because of that, I think it's important to take a deep dive and closer look into this project.

WBS below:

Account Swap Account New Customer Container Swap with Branch Office Account Account Office Shipment Coordination Management Branch Challenges Proximity Handling Office Identify Training Track Communicate for New with Branch Proximity Container Accounts Office Advantages Shipments for Swap Account Baseas Assistance Shure Understand Coordinate Demands and for New Knowledge Local Deliveries Account and Operating Information Procedures Negotiate Leverage Swap with Time Collaborate Book Branch Management Proximity on Account for Deliveries and Propadures Office For New Transitions Account Efficiency Document Provide Coordinate Account Dealing Support to with Responibilities Swap with Branch Customer and Prodidura and Pesoidura Agreement Hiccups Office Office Handling Failure and Procedure Situations