Case study:

In this case study, we look at someone who's role as an Ocean Import Coordinator, handles various accounts. They currently have roughly ten accounts, all requiring different responsibilities and procedures. Recently, they were involved in trading accounts with the New Jersey Branch Office. they had given them one of their accounts that was very demanding, in return for an account where the office happened to be located down the road and required different operating procedures. It was a wise swap, because the office for the customer was in Illinois. It didn't make sense that the New Jersey office was taking care of it. However, with the new account comes new challenges. Those challenges include training, assistance, time, hiccups and even failure. Because of that, I think it's important to take a deep dive and closer look into this project.

WBS Below:

Account Swap Account Container New Customer Swap with Branch Office Account Account Office Shipment Management Branch Coordination Challenges Proximity Handling Office Training Track Identify Communicate Assess Account 1 - Account 10 - Container Responsibilities Responsibilities Accounts for New with Branch Proximity and Procedures and Procedures for Swap Account Office Shipments Advantages Assess Assistance Share Understand Coordinate Account 2 - Account 9 - Demands and knowledge Local Responsibilities Responsibilities for New Deliveries and Procedures and Procedures Operating and Operating Procedures Account Information Procedures Negotiate Leverage Account 8 - Swap with Time Book Account 3 - Collaborate Responsibilities Proximity Responsibilities and Procedures Branch Management for New on Account for Deliveries and Procedures Office Account Transitions Efficiency Document Provide Coordinate Account 4 - Account 7 - Account Dealing Support to with Responsibilities Responsibilities and Procedures Swap with Customer and Procedures Branch Agreement Hiccups Office Office Handling Account 5 - Account 6 - Responsibilities Responsibilities Failure and Procedures and Procedures Situations