Case study: Johnson Toy Company, 1. First, give a brief of the case study, and then

2. What are the return policies of the company, and why are they causing conflict in the business?

3. Propose a policy for handling returns that should be adopted by the company. Should the policy be a blanket statement, or have exceptions?

4. If there should be exceptions, what will these be, and the reasons for same.

5. Assume that you are Cheryl Guridi, the firm's logistics manager. Do you think that the returns policy favored by the logistics manager would differ from what would be best for the firm? Why or why not?

please your answer need incite text or references