Question: Case Study: Leading vs. Managing at AiruzTech Solutions AiruzTech Solutions, a fast-growing IT services firm in Kuala Lumpur, recently promoted two employeesHannah and Danialto team
Case Study: Leading vs. Managing at AiruzTech Solutions AiruzTech Solutions, a fast-growing IT services firm in Kuala Lumpur, recently promoted two employeesHannah and Danialto team leadership roles. Hannah, a natural visionary, began her role by inspiring her team with a clear mission: to make AiruzTech a top customer-centric tech brand. She encouraged creativity, gave her team room to experiment, and regularly held informal check-ins to understand their motivations. Morale soared, and her team voluntarily initiated a community tech outreach program that earned public praise. Danial, on the other hand, focused on tight schedules and task delegation. He organized weekly status meetings, set up detailed progress trackers, and ensured every project was delivered on time. His team respected his efficiency, but some members felt micromanaged and uninspired. They did the work but showed little initiative beyond assigned tasks. When asked about their teams' performance, Hannah's group had higher innovation scores and employee satisfaction, while Danial's team had stronger adherence to timelines and output consistency. a) Compare between leading and managing as illustrated in Hannah and Danial's approaches. Relate your answer with leadership theories. (10 marks) b) Evaluate which approach would be more suitable in a fast-paced, innovation-driven environment. Support your answer with relevant literature. (20 marks)
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