Case Study on Business Process Model

Our business reports are showing that there are:

Low throughput of the order fulfillment process!

Reduced customer loyalty!

The company's management has lowered its profit forecast for this year approx. 30% less, at the same time staff costs remained unchanged and even increased due to minimum wage increase.

Newly introduced software app by competitor Taco Madness caused serious market disturbances

Situation As is analysis - You are a business management consulting office.

Please study the process diagram to identify the problem areas and prepare the questions* you will ask company management.

*the questions should help company to assess and develop initial change for the current situation .

Chicken Drive thru Enter Exit 0. Take here Pay here Order here 0 Business process diagramm 6.57" 8.32' Enter drive through lane Wait to Order Place Order Wait to Pay Pay No No Yes Yes 0.34' 4.03 0.04 Wait for Receive Change Wait for Food Receive ood Drive Away | No No Time Yes Yes