CASE STUDY: POPULAR FOODS

HCD 665 Assignment - Case Study: Popular Foods Operator & Maintenance Training

Client Description: This client is a multinational food, beverage, and confectionary conglomerate that employs over 107,000 people globally. This is the worlds pre-eminent maker of snacks and manages to hold the top market share globally for cookies, chocolate and candy, gum, beverages, and cheese. This company has over $35 billion in annual sales, operates in 80 countries, and has sales in over 165 countries worldwide.

The Challenge: The client requested that you perform a reliability assessment where it was determined that a large number of abnormalities and defects existed on the production line. Your team uncovered a number of issues directly impacting the Overall Equipment Effectiveness (OEE), and it was clear that there was a need to increase the throughput of the production line and reduce scrap. Equipment reliability issues were identified that were related to variations in the way that the operators performed their tasks. Problems related to that were; documentation and procedures were out of date for operations, startup, shutdown, and changeover procedures, which was leading to a lack of standard work being done and poor defect identification and elimination. In all, over 35 production line defects were identified.

The Deliverables: Your team was hired to develop and implement one rapid improvement operator workshop by partnering with the maintenance and production teams. Your performance project team is tasked with designing, developing, and executing a comprehensive operator training program for a new production line being assembled to potentially include: Instructorled training E-learning Video-based programs Structured qualification process Webinars Conference Calls Articles Coaching Job aids Final testing and qualification Coaching Hands-On Training: Learning trips to vendors and existing sites Structured on-the-job requirements Qualification sign-offs. It is likely that a combination of at least four of the above training techniques are necessary. The sponsor has afforded you complete autonomy in regard to necessary content so select a production line issue to create your project.

Success Defined: During the project, numerous gains must be made in terms of improved safety, problem identification and resolution, and increased efficiencies. Although hard to quantify, Popular Foods is looking for noticeable, positive changes to the workforce, including reduced stress, better morale, and a more involved and proactive staff. Quantifiable data should include the following: OEE increase from 86.2% to at least 96% in a six month time span. Yield increase from 93.6% to at least 96%.

In this assignment, I want you to read the case study on Popular Foods. Take a look at what is lacking, what is requested, and how you might fix the problem. If the fix is an intervention, think about the intervention, such as a training session, a learning tool, etc. If you were hired to implement the intervention, how would that be packaged as a project? Remember the process, Initiate, Plan, Execute, Monitor and Control, Close.

HCD 665 Case Study Popular Foods .docx

Write up to two paragraphs on the case study covering each of the five Project management processes you might consider. For instance, initiate would be proposing the existence of the project to the upper-level management team. plan would include the scope, timeline, costs, etc.