Case Study Question

Hospitals are facing challenges in process management. Business Process Management integrates

the hospital information systems and creates an efficient environment to support the system$$s

nurses, doctors, managers, and different users. Business Process Management provides data to

identify areas of failure. It provides insight into what is most likely to be achieved and how to

improve on failures. In hospitals, most services are interconnected and not isolated and

independent. BPMN then allows for the standardisation of process modelling, making it easier for

everyone to understand. The hospital system for the healthcare industry must assist in the

processing, sharing, and storing of information as well as decision$-$making and quality assurance in

the hospital. The hospital also allows patients to book appointments in advance to avoid waiting

for long periods. Patients can book an appointment using two methods online and direct calling

booking. Gauteng care hospital consists of six branches. It offers primary healthcare, mental health,

emergency medical services, and den care in South Africa. Gauteng care hospital continues to be

innovative to provide the best and safest care in the healthcare industry.

Based on the case study above, model the using a BPMN diagram of how a nurse can view a

patient$$s records