Part $3$

$($Marks:$100)$

Part $3$: Question $1$

$($Marks: $20)$

Case Study Question

Hospitals are facing challenges in process management. Business Process Management integrates the hospital information systems and creates an efficient environment to support the system's nurses, doctors, managers, and different users. Business Process Management provides data to identify areas of failure. It provides insight into what is most likely to be achieved and how to improve on failures. In hospitals, most services are interconnected and not isolated and independent. BPMN then allows for the standardisation of process modelling, making it easier for everyone to understand. The hospital system for the healthcare industry must assist in the processing, sharing, and storing of information as well as decision$-$making and quality assurance in the hospital. The hospital also allows patients to book appointments in advance to avoid waiting for long periods. Patients can book an appointment using two methods online and direct calling booking. Gauteng care hospital consists of six branches. It offers primary healthcare, mental health, emergency medical services, and den care in South Africa. Gauteng care hospital continues to be innovative to provide the best and safest care in the healthcare industry.

Based on the case study above, model the using a BPMN diagram of how a nurse can view a patient's records.

Part $3$: Question $2$

$($Marks: $30)$

Using the case study above, in a separate BPMN diagram, model a collaboration diagram on how a patient can book an appointment from an online application system after the hospital staff has viewed the patient's details. Consider that the patients have six hospitals to choose from and booking can be on an online application system and manual booking through the booking counter