Case Study Question: Imagine you are a manager at a luxury hotel known for its impeccable service. Recently, you've noticed a decline in guest satisfaction scores related to communication issues. Guests have complained about feeling unheard or misunderstood, leading to frustration and dissatisfaction. As part of your initiative to improve service quality, you decide to implement assertive, two$-$way communication techniques among your staff. Develop a comprehensive strategy outlining how you would apply these techniques to enhance communication and elevate the guest experience. Consider factors such as staff training, communication channels, conflict resolution, and guest feedback mechanisms. Provide specific examples and actionable steps to demonstrate the effectiveness of your approach.