Case study questions: 1. How does quality enable Manfield to be a niche player? a) What benefits does quality management bring to Manfield? b) What effects do these benefits have on Manfield's development? What calculated cost must be considered as well?

2. What makes the implementation of Manfield's quality management system so successful? a) What are the critical success factors of Manfield"s quality management system? b) Is the ISO9001 certificate a guarantee of quality?

3. Assume that the provided data in exhibit 4 is for 2013 to 2022. Which indicator in exhibit 4 is better for predicting the net profit? Why? Then show how you will predict profit for 2023 based on the best factor.