Question: Case study questions: 1. What are the quality management challenges faced by ECL? 2. How can ECL management go about systematically addressing these problem? 3.

Case study questions: 1. What are the quality management challenges faced by ECL? 2. How can ECL management go about systematically addressing these problem? 3. What are the customer complaints and are there any pattern to it? 4. Which categories of customer complaints do you think ECL needs to address on a priority? 5. Is the system testing process under control as portrayed by Aslam? What is your assessment?

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