CASE STUDY SCENARIO 1 (40 MARKS)

You are the senior manager of LOTUS food and beverage outlet in Malaysia. Your company is planning to open a new outlet in Klang Valley city centre area. You are required to identify the decisional criteria for all the tasks, propose alternatives for each of the task and inform the employees about your decisions, business plan and strategies for all the tasks.

Question (1)

Which leadership models/theories might be suitable for your company? Describe and justify your answer by providing relevant examples. (Maximum 750 words) [15 marks]

Question (2)

Describe what you think your own personal leadership style will be to centralize your authority and make your unilateral decisions. What could you will do to improve your leadership style? Come up with an action plan of steps that you will take. (Maximum 900 words) [25 marks]

CASE STUDY SCENARIO 2 - (30 MARKS)

Tesco Extra in Bukit Puchong is considering the installation of a set of 4 new Customer (user) feedback machines. The new Customer (user) feedback machine setup will replace old feedback forms system that were provided by a cashier on each lane.

Question (1)

Explain how new Customer (user) feedback machines affects communication in Tesco Extra in Bukit Puchong. Support your answer with an example. (Maximum 750 words) [15 marks]

Question (2) In your opinion, how Tesco Extra can be overcoming face-to-face physical communication barriers during this difficult time. Describe your answer by giving an example. (Maximum 750 words) [15 marks]