Case Study" Teamwork blomme worked in a research department for a year as a researcher and he was laid off as the entire department was closed due to recention. He decided to meet the general manager (GM) for a possible outplacement as the organization had several other departments to accommodate him. However, the secretary of the GM, Samar did not permit George to meet by saying that GM was busy, George returned without meeting the GM He got better employment opportunity elsewhere and ed. Grote being a researcher wrote an article for an international journal while working in the research department. It was published after 6 months and received complimentary copies from the publisher. Therefore, George wanted to share the successful publication with his former GM and went to meet him to gift the book as a complimentary copy Below was the conversation George had with the secretary of the GM Gone I would appreciate if you could arrange an appointment with GM I want (Secretary quickly interrupted him Secretary: Why did you come? We had already handed over your resume to Jim for outplacement. You may go now. George I did not come for employment opportunity Do not assume that people would come here for employment only I have come to gift a complimentary copy where my article featured international journal The GM would be glad to share the success Secretary No, No, the GM sees everything and knows everything as every article publication is known to him. Giorge It is not departmental journal. It is a prestigious journal globally and I want to inform him and gift the book Secretary. You will not get appointment. The GM is so busy" said firmly. Georre: 1 anticipated that GM would be busy and I have already written the details of my name over the complimentary copy. Secretary: Olay, leave it and go (She said impolitely and started looking here and there) Georte handed over the complimentary copy to Secretary George: Fine, please hand over to GM. I am leaving the place. However, I will send an email to GM about my coming physically to get the book (Secretary probably womed as the George had already mentally prepared to send the email and keep the GM informed. If Secretary had any intention to dip handing over the complimentary copy, GM will know, as George would send mail) George handed over the complimentary copy to Secretary and departed the office. He sent an email to his ex-GM about his coming and he could not meet, as the latter was bary with his schedules After 4 hows, the Secretary telephoord George and said firmly, "GM told to ret the book to you. You come and take the book back replied, "It is the complimentary copy meant for the GM only Secretary imated to take back the book immediately George told Secretary to counter and he was about to give his address. Secretary interrupted George's conversation and replaed, "No we don't send you through courier. You have to come and take George responded politely, "Racht now, I am far away from that place. When I come to that at I would take back the book. The next day, George received email from his ex GM congratulating George for the publication and thanked for coming all the way to sift the book George felt excited that his ex GM was pleased with publication Answer the following questions, by providing a good explanation to each one 1. What were the communication challenges in the above case study? 2. Was the Secretary right in avoiding the George who came all the way from long distance to sift the complimentary copy? 3. Was Secretary a good listener? 4 Did Secretary empathize with George