Case Study:

The communication protocols you developed have been implemented across the organisation for several months with great success. The level of professionalism in both written communications such as internal and external emails has been noted. There has alsobeenanincreaseinpositivefeedback fromsuppliersandcustomers regardingthetime it takes for calls and other enquires to be responded to which has increased the number of sales.

However,youhavejustreceivedanemailfromoneofyourteam (Yanni)whohasformally complained about the way in which they are being addressed by another team member (Jamal) in any internal email communications they receive.

YanniexplainedtoJamalthatreferringtohimasa"TurbanHead"whenemailinghimis offensive, inappropriate and does not meet the communication protocols and code of conduct.

Yannihasapproached Jamalandaskedthemtorefrain fromtheirderogatoryemailsbuthe just laughed and said not to be so serious as it is only a joke and just walked away.

Yannifeltthatthisneedstobeaddressedastheyfeel uncomfortable,andtheyaretryingto be professional in their role and this is disrupting their ability to work alongside Jamal.

Question: Givetwoimprovements you recommend to the current communication procedures and protocols to further enhance the organisation's reputation and workplace culture according to this case scenario.