CASE STUDY

THE IMPLEMENTATION OF TQM BY TOYOTA

The commitment from business executives is one of the key TQM implementation principles that make an organization successful. In fact, the organization commitment present in the senior organizational staff range from top to lower administration. These occur through self-driven motives, motivation and employee empowerment. Total Quality Management becomes achievable at Toyota through setting up the mission and vision statements, objectives, and organizational goals.

In addition, the TQM is achievable via the course of active participation in the organizational follow up actions. These actions denote the entire activities needed and involved during the implementation of the set-out ideologies of the organization. From Toyota Corporation's report, TQM has been successful through the commitment of executive management and organizational workforce (Toyota Motor Corporation, 2012).

The amalgamation of various innovations enables Toyota to have a strong competitive advantage despite the fact that Toyota never originated from all of them. The 1914 Henry Ford invention relied on just-in-time production model. The Ford system of production on a grand perspective warrants massive production, thus quality (Toyota Motor Corporation, 2012).

The TQM and the creativity of Toyota proprietors both support the quality at the source. The rectification and discovery of the production problems require the executives to be committed. At the forefront of Toyota operations, the managers integrate a number of forms of operational quality checks to ensure quality management at all levels.

The uninterrupted tests help the Toyota workforce engaging in the assembly course to scrutinize the value of apparatus, implements, and resources utilized in fabrication. The checks help in the scrutiny of the previously performed tasks by other workers. However, the corporation own test enables the workers to revise their personal advance in the assembly course.

The Toyota process owners set up the mistake-proofing (Poka-yoke) procedures and devices to capture the awareness of management and involuntarily correct and surface the augmenting problems. This is essential for the critical production circumstances and steps that prove impractical and tricky for the Toyota employees to inspect.

Customer focus that leads to the desired customer satisfaction at Toyota Company is one of the major success factors in TQM implementation. For every business to grow, it should have understanding, reliable, and trustworthy customers. The principle of customer satisfaction and focus has been the most presently well-thought-out aspect in Toyota manufacturing quality.

The TQM may characteristically involve total business focus towards meeting and exceeding customer's expectations and requirements through considering their personal interests. The mission of improving and achieving customer satisfaction ought to stream from customer focus.

Thus, when focusing on the manufacturing quality, this aspect enhances TQM implementation. The first priorities at Toyota are the community satisfaction, employees, owners, consumers, and mission.

Toyota has three basic perspectives of TQM that are customer-oriented. These are based on its manufacturing process traced back to the 1950s. The strategies towards achieving quality manufacturing, planning, and having the culture towards quality accomplishment are paramount for TQM implementation to remain successful. To enhance and maintain quality through strategic planning schemes, all the managers and employers must remain effectively driven.

This involves training workers on principles concerning quality culture and achievement. The scheduling and planning are analytical applications at Toyota Company that purposes in assessing customer demand, material availability, and plant capacity during manufacturing.

The Toyota Corporation has considerable approaches that rank it among the successful and renowned implementers of TQM. The inspection department is responsible for taking corrective measures, salvaging, and sorting in the desired manufactured product or service quality.

The Toyota Corporation also has a quality control system that is involved in determining quality policies, review statistics, and establish quality manual or presentation data. Furthermore, quality assurance is one of the integral principles in quality implementation that is practically present at Toyota. The quality assurer and quality inspectors all through the Toyota Company structure also manage research and development concerning quality of manufactured products and services.

Another objective during TQM implementation is dependability. This means timely working to ensure that customers get their products within the promised time. Toyota has included just-in-time production system comprised of multi-skilled employees who work as teams.

Total Quality Management is a concept applied in automobile industry, including the Toyota Corporation. It focuses on continuous improvement across all branches and levels of an organization. Being part of Toyota, the concept defines the way in which the organization can create value for its customers and other stakeholders. Through TQM, Toyota Corporation has been able to create value, which eventually leads to operation efficiencies.

Questions

1.TQM implementation has been an important aspect for improving organizational efficiency.Toyota's implementation model was successful.Describe the implementation approach that works.

2.At Toyota the commitment from business executives is one of the key TQM implementation principles that make an organization successful.Examine and analyze five roles of top management in implementation of TQM.

3.Quality management strategy vary from organization to organization; however, there are few elements that should be avoided during implementation of TQM.Identify and describe five implementation approaches that should be avoided.

4.According to Toyota Corporation, TQM has been successful through the commitment of executive management and organizational workforce.From the case study identify at least four commitment undertaken by Toyota Corporation to be successful in TQM.

5. Examine and analyze theconcept ofDr Joseph M Juran'sTrilogy ofQuality managementthat can be adoptedbyToyota to achieve Quality leadership.