Case Study -- This case study has three parts: Part (1) - Reducing product quality complaints:...

 

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Case Study -- This case study has three parts: Part (1) - Reducing product quality complaints: Maintaining customer experience is extremely high priority for Airlift. Currently, Airlift receives product quality complaints in 5% of all orders which is highly unacceptable. You are tasked with diagnosing the major causes of customer complaints and suggesting initiates to cut down product quality / damage complaints by half (please show your analysis) Part (II) - Prioritizing suppliers for negotiations While setting up operations back in December, we had limited bandwidth and leverage to negotiate with suppliers. Given our recent growth we are now in a position to revisit our agreements with suppliers and negotiate better terms. You are tasked with identifying 10 suppliers to re-negotiate with. Which 10 suppliers would you prioritize and why? (Please show your analysis) Part (III) - Negotiating with suppliers One of our suppliers is adamant that we pay them in cash, giving us only 2 days of credit and 5% margins. What data points and negotiation tactics will you use to convince them to move to online payment, 7 days of credit and 10% margins? Case Study -- This case study has three parts: Part (1) - Reducing product quality complaints: Maintaining customer experience is extremely high priority for Airlift. Currently, Airlift receives product quality complaints in 5% of all orders which is highly unacceptable. You are tasked with diagnosing the major causes of customer complaints and suggesting initiates to cut down product quality / damage complaints by half (please show your analysis) Part (II) - Prioritizing suppliers for negotiations While setting up operations back in December, we had limited bandwidth and leverage to negotiate with suppliers. Given our recent growth we are now in a position to revisit our agreements with suppliers and negotiate better terms. You are tasked with identifying 10 suppliers to re-negotiate with. Which 10 suppliers would you prioritize and why? (Please show your analysis) Part (III) - Negotiating with suppliers One of our suppliers is adamant that we pay them in cash, giving us only 2 days of credit and 5% margins. What data points and negotiation tactics will you use to convince them to move to online payment, 7 days of credit and 10% margins?

Answer rating: 100% (QA)

I Reducing products quality complaints To diagnose the important reasons of customer lawsuits and recommend projects to reduce down product qualitydamage proceedings via half you may follow those step... View the full answer