Case Study Title: Optimizing Organizational Structure at Telkom

Introduction: Telkom, a prominent telecommunications company in South Africa, has been at the forefront of providing telecommunication services to millions of customers. To ensure its continued success in a rapidly evolving industry, Telkom recognizes the need to adapt its organizational structure. This case study examines the factors affecting organizational structure within Telkom and applies the principles outlined by Badenhorst$-$Weiss et al$.(2019)$ to address key organizational challenges.

Explain the impact of market diversification on Telkom's organizational structure, and what are some potential strategies for reorganizing its departments to better align with market segments