Case Study: Topic and Detailed Instructions Al Attached Files: challenge. The Setting: Airline Industry Shortfalls continuous improvement metrics to meet customer requirements. Questions: examples of quantitative measures. process for hiring pilots or other employees, a process for winter weather preparedness, a process for cancellations, etc.). The memo should be formatted as follows: - Use the sections in the Purdue OWL format (Heading Segment, Opening Segment, Context, Task Segment, Discussion Segments, Closing Segment, and Necessary Attachments) only used in the library - you cannot check it out - of course you can purchase a copy at any book store for your own reference). APA resources are provided in the Supplemental Materials folder located below. Here are some answers to other potential questions related to the Case Study Assignment: - The flowchart should be drawn either in Word, PowerPoint, Excel, Visio, or some equivalent drawing tool and inserted in the memo. Do not hand-draw flowcharts internet - Make sure that in question 2, you identify quantitative (numerical) measurements - There is no minimum page number requirement. Use the grading rubric to ensure you proficiently meet the grading criteria