Case Study

Urban Company is a technology platform offering a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc. These services are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardised and reliable service experience. To fulfill this promise, we work closely with our hand$-$picked service partners, enabling them with technology, training, products, tools, financing, insurance and brand, helping them succeed and deliver on this promise.

Vision: Empower millions of professionals worldwide to deliver services at home like never experienced before

Question

We need to develop the operational plan of this company using following points.

$$ Service Blueprint

$$ Organizational Structure

$$ Success Points

$$ Fail Points

$$ Wait Points

$$ Strategy to overcome fail points

$$ HR strategy Measures of Productivity

$$ Risk management plan

$$ Legal compliances

$$ Pre launch and launch timeline assessment

$$ Scalability and Growth