Case study: Web site project implementation at First Automobile Sdn. Bhd. First Automobile Sdn. Bhd. is a company that has service centres to servicing cars of customers. The company headquarter is located in Kuala Lumpur. The company had recently expanded their businesses and opened few service centres in other states of Malaysia. The management of First Automobile Sdn. Bhd. is interested to develop a new Appointment and Service System. This new web-based system will allow customers to make appointments to service their cars. The new system also allows users and customers to perform cancellations of appointments and accept digital payments method. The registered customers can login to the system and check the servicing status. Moreover, customers can view any e-documents by accessing to the new Appointment and Service System. Customers can provide their feedback via the new system as well. Overall, the objective of this project is to eliminate the operating costs of the existing manual systems that mainly based on phone calls and paper works. The new system is delivered based on project management to improve communications and satisfaction of various stakeholders of the organisation. The formation of the project teams that consists of existing employees of the company. A Senior System Analyst from Information Technology department has been chosen by the management of the firm to be the project manager in order to oversee the entire project. Project teams had been formed to support the project. The major teams are referred to development teams, a testing team and a quality team. The project teams are required to adopt configuration managements and version controls in order to facilitate the execution and running of the project from time to time. Answer the following questions based on above case study. Which type of critical system that is associated to the web site project implementation at First Automobile Sdn. Bhd.? Elaborate with TWO (2) reasons to support your answer. (5 marks) Case study: Web site project implementation at First Automobile Sdn. Bhd. First Automobile Sdn. Bhd. is a company that has service centres to servicing cars of customers. The company headquarter is located in Kuala Lumpur. The company had recently expanded their businesses and opened few service centres in other states of Malaysia. The management of First Automobile Sdn. Bhd. is interested to develop a new Appointment and Service System. This new web-based system will allow customers to make appointments to service their cars. The new system also allows users and customers to perform cancellations of appointments and accept digital payments method. The registered customers can login to the system and check the servicing status. Moreover, customers can view any e-documents by accessing to the new Appointment and Service System. Customers can provide their feedback via the new system as well. Overall, the objective of this project is to eliminate the operating costs of the existing manual systems that mainly based on phone calls and paper works. The new system is delivered based on project management to improve communications and satisfaction of various stakeholders of the organisation. The formation of the project teams that consists of existing employees of the company. A Senior System Analyst from Information Technology department has been chosen by the management of the firm to be the project manager in order to oversee the entire project. Project teams had been formed to support the project. The major teams are referred to development teams, a testing team and a quality team. The project teams are required to adopt configuration managements and version controls in order to facilitate the execution and running of the project from time to time. Answer the following questions based on above case study. Which type of critical system that is associated to the web site project implementation at First Automobile Sdn. Bhd.? Elaborate with TWO (2) reasons to support your