Case study: Web site project implementation at First Automobile Sdn. Bhd. First Automobile Sdn. Bhd. is a company that has service centres to servicing cars of customers. The company headquarter is located in Kuala Lumpur. The company had recently expanded their businesses and opened few service centres in other states of Malaysia. The management of First Automobile Sdn. Bhd. is interested to develop a new Appointment and Service System. This new web-based system will allow customers to make appointments to service their cars. The new system also allows users and customers to perform cancellations of appointments and accept digital payments method. The registered customers can login to the system and check the servicing status. Moreover, customers can view any e-documents by accessing to the new Appointment and Service System. Customers can provide their feedback via the new system as well. Overall, the objective of this project is to eliminate the operating costs of the existing manual systems that mainly based on phone calls and paper works. The new system is delivered based on project management to improve communications and satisfaction of various stakeholders of the organisation. The formation of the project teams that consists of existing employees of the company. A Senior System Analyst from Information Technology department has been chosen by the management of the firm to be the project manager in order to oversee the entire project. Project teams had been formed to support the project. The major teams are referred to development teams, a testing team and a quality team. The project teams are required to adopt configuration managements and version controls in order to facilitate the execution and running of the project from time to time. Answer the following questions based on above case study. The company is required to spend RM18000 for a new server in order to support the Appointment and Service System. The lump sum Internet access fee for the server is about RM3000. Web hosting will cost about RM1500. The project manager had purchased 3 new desktop computers with a total of RM9000. Software and licencing fees are required to be used by IT developers, Software Engineers, and Database Administrators with a fee of RM3000. The project is estimated to bring benefits in the following years. Benefit for year 1 is RM18500, year 2s benefit is RM19500 and benefit for year 3 is RM20000. (1) What is a payback period in your own words? Identify the payback period for the project and provide a reason to support your answer. (4 marks)