CASE STUDY WRITE-UP Prepare a written report of the case using the following format: Background Statement What is going on in this case as it relates to the identified major problem? What are (only) the key points the reader needs to know in order to understand how you will "solve the case? Summarize the scenario in your own words do not simply regurgitate the case. Briefly describe the organization, setting, situation, who is involved, who decides what, etc. Major Problems and Secondary Issues Specifically identify the major and secondary problems. What are the real issues? What are the differences? Can secondary issues become major problems? Present analysis of the causes and effects. Fully explain your reasoning, Your Role In a sentence or short paragraph, declare what role you will address the major problem from, whether you are the chief administrator in the case or an outside consultant called in to advise Regardless of your choice, you MUST justify in writing WHY you chose that role. What are the advantages and disadvantages of your selected role? Be specific Organisational Strengths and weaknesses Identify the strengths and weaknesses that exist in relation to the major problem. Again, your focus here should be in describing what the organization is capable of doing (and not capable of doing) with respect to addressing the major problem. Thus, the identified strengths and weaknesses should include those at the managerial level of the problem. For example, if you have chosen to address the problem from the departmental perspective and the department is understaffed, that is a weakness worthy of mentioning. Be sure to remember to include any strengths weaknesses that may be related to diversity issues. Alternatives and Recommended Solution Describe the two to three alternative solutions you came up with. What feasible strategies would you recommend? What are the pros and cons? State what should be done why, how, and by whom. Be specific Evaluation How will you know when you've gotten there? There must be measurable goals put in place with the recommendations. Money is easiest to measure; what else can be measured? What evaluation plan would you put in place to assess whether you are reaching your goals? j'i G 20 370 9:06 PM Thu Jun 25 35% C Cases in Health Care Management Aa case 85 Inappropriate Touching in the Operating Room Dale Buchbinder You are giving anesthesia for a patient undergoing ankle surgery. The patient is asleep and her vital signs are good. You look up and see that the podiatric (foot) surgeon is at the wrong end of the table and appears to be fondling the breasts of the patient. You can't believe your eyes and ask, "What are you doing?" The surgeon stops touching the patient and looks up with a surprised expression. The nurse and the podiatric resident, who are present in the OR are wide-eyed. The surgeon stops the inappropriate behavior. The surgery then proceeds without any further problems. At the end of the case, after the podiatrist has left the room, you ask the nurse and resident if they also observed the same behavior. The nurse confirms your observation and states she will only report the incident if you report it, too. You and the OR nurse meet with the head nurse of the operating room, as well as the Chief of Surgery and recount the story. Both administrators request the observations be put in writing as an incident report, which you and the OR nurse do When the surgeon is confronted with this digression from acceptable professional behaviors, he has no reasonable or plausible excuse for his behavior