Case study

You are employed as the HR Manager for Wheeler's Trucking Company that has advertised that it is looking to hire a "dispatcher".

The essential duties of the job of a dispatcher require receiving in-coming delivery orders via electronic format (computer program connected by Internet) and then dispatching instructions by CB radio to the appropriate truck driver.

Following the job posting and reviewing applications, John Brown is one of the five applicants who have been selected for the interview.

On the day of the interview, John arrives for his interview. When you meet him, it is apparent that he is (likely) blind and he is accompanied by a dog.

The company has policies relating to those that come into the workplace, including a "no dog" policy.This symbol is right on the front door along with other directives:

While providing John with an overview of the job description, he asks you whether the company's computer equipment has the software program (JAWS) for visually impaired persons.John explains to you that without that software, he would not be able to "read" the incoming electronic information.The company does not have the JAWS program.How do you respond to John?