Case Study You have opened your own business, a restaurant in the Gold Coast and have been operating for 3 months. The business has been very successful as you provide charcoal BBQ, and the meats have specific ingredients, which give an unforgettable taste to their customers. The charcoals are placed on the table, and the customers cook the marinated meats on the charcoals. As the way of serving customers is different to other restaurants, the employees receive one-day training when they are employed, and take online fire training, too. As you wish to maximise the profits, currently, the corridor is very narrow, and the fire braziers are carried by the serving employees. Moreover, you work as the floor manager and arrange tables for the customers and manage serving staff. Currently, there is only one cashier available and she works 7 days a week. The locale of your restaurant is to be developed by the local council, and more attractive facilities and parks are to be opened in 2 years. More tourists and visitors will come to the area. For this reason, the landlord is planning to increase the rent price. The restaurant has the following current conditions: ? Currently, all serving employees take orders on paper and do not have a POS system. ? All cash payments are counted on the morning of the next day. ? The employees do not have a formal and legalised employment contract. ? To minimise the delivery costs, the supplies are only done once per week. ? Currently, there are 4 cooks, 20 serving employees and 1 cashier working in the restaurant. ? Sometimes, the food stocks are stored in the emergency exit. ? The order papers are collected by the cooks, and the owner collects them at the end of operating hours. ? There are no documents placed in the restaurant for the identified risks and their treatment. ? The newly employed staff receive training for customer service, food hygiene and online fire training. ? The restaurant has 5 fire extinguishers in the restaurant, and the staff can access the fire extinguishers in less than 20 seconds.

Question 1:

a. You are required to evaluate and comment on the organizational processes and procedures for risk management.

b. From the scenario, you are required to use the following table to develop the scope for risk management. The first entry is provided as an example.

Business operation / Possible Internal / Objectives Timeframe Solution Responsible Activity outcomes External Person Serving Get injured Establish charcoal to by the Internal Avoid Everyday safety customers charcoal policy and The owner implement Specific ingredients on food One-day training Cash stolen No formal employment contract