Case study-2

George had not been too happy to be given the job of organizing the office rearrangement, even though it was for the best of reasons; growth and higher profit meant accommodating more people; especially in customer services. He knew many people were a bit worried about how the changes would affect them, so, determined to get things right, he set to with a vengeance. He was nothing if not thorough. He measured every room, he counted everything that moved and catalogued everything that did not. He mapped every electric wire and noted who used what pieces of equipment. Then he set about writing a report of his findings and suggestions. Amazed at just how much there was to record, he had the good sense to check his draft with colleagues. They were appalled. People will react badly they suggested: People dont want all that detail. It took me 10 minutes to even find where I was going to sit and I still dont know why Im moving you need to look at it from other peoples points of view. Chastened, George went back to the drawing board. He rewrote the report, beginning with an overview Creating a Good Report . He set out a brief, clear description of how each department was affected, stressing the advantages. And he made clear what had to be done, by who, and when to implement the changes.

What do you think the best report that is written by George?