Case Summary:

In September $2019,$ Mircom Technologies Limited $($Mircom$)$ faced a serious crisis after sustaining a ransomware attack. The medium$-$sized manufacturer based in Toronto, Canada has been offering smart building solutions for almost two decades. The attackers encrypted all of the company's data, halting all business systems and processes that relied on information technology $($IT$),$ including email, voice$-$over$-$ Internet telephones, manufacturing, billing, shipping, and receiving. The company was suddenly unable to conduct even basic business operations. The attackers demanded a large payment in Bitcoin in exchange for a decryption key that would allow Mircom to access its data. Over the next several weeks, the Chief Executive Officer and Chief Technology Officer faced unforeseen challenges as they led efforts to recover data, negotiate with the attackers, and eventually find a way to successfully restore normal operations and in the process, build resiliency.