Categorize each statement in the case according to the supportive communication characteristic or type of response it represents. Select for your answer from: descriptive, validating, probing, congruence, incongruence, avoidance, reflective, global, understanding, evaluative, conjunctive, owning, disowning, agreement, diverting, focus on feelings, reinterpretive, reflective, reinterpretive, specific, somewhat confrontive.

For example, let$$s say, the first statement by Leonardo obviously is not very congruent, but it is reflective. Explain your decision for each of the statements.

The following statements and principles were illustrated in this case:

Statement By

$11$th Ellen

$12$th Bob

$13$th Ellen

$14$th Bob

$15$th Ellen

$16$th Bob

$17$th Ellen

$18$th Bob

$19$th Ellen

$20$th Bob