Question: Ch . 1 0 . In an ADR process, if peer review does not lead to a settlement, an agreed - upon neutral party from

Ch.10. In an ADR process, if peer review does not lead to a settlement, an agreed-upon neutral party from outside the organization hears the case and resolves the conflict, if necessary, unilaterally. This process is called:Select one: a. mediationOb. arbitrationO c. open-door policy d. conflict managementO e. Employee assistance program

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