Ch. 10 Assignment: Evaluation \& Control Evaluation \& Control - the processes by which corporate activities and performance results are monitored so that actual performance can be compared with desired performance. Balanced Scorecard - combines financial measures that tell results of actions already taken with operational measures on customer satisfaction, internal processes \& the corporation's innovation and improvement activities. 1. Create a Balanced Scorecard for you BSG company - Performance metrics should always support the mission and tied to goals \& objectives. - Your performance in the BSG simulation is currently based on 5 measures that are heavily weighted towards short-term financial performance. - Create a Balanced Scorecard for your BSG business that combines two (2) measures for each of the accepted balanced scorecard areas: financial, customer satisfaction, internal processes and the corporation's innovation \& improvement activities. (Fieldsare exnandable) Note: only include variables that are available in the BSG game