CH 4 Questions.

Q1) Using the A-B-C-D tool, write a learning outcome from the following description of a course: Conflict ResolutionAttend this workshop to learn seven principles of empathetic communication for conflict resolution.

The A-B-C-D Model uses:

A Audience

B Behavior

C Conditions

D Degree of mastery needed

Q2) Identify a meeting and its agenda. Classify the meeting according to the typology presented in this chapter. What is the modality? What is the meeting structure? What are the program components? Describe the content using the vocabulary of the chapter.

Q3) Using the meeting identified above, what recommendations would you make to improve the meeting experience?

Q4) Research the physiological and psychological impacts of color or music and apply your findings to a meeting. For example, what impact does the use of the color red have on meeting attendees? What type of music would you want to play prior to the start of an opening session and why?