Question: Ch# 5 How might modern technology, such as the Internet, be used to understand the voice of the customer? Ch# 6 Explain why it is

Ch#

5

How might modern technology, such as the Internet, be used to understand the voice of the customer?

Ch#

6

Explain why it is important for operations managers to understand the local culture and practices of the countries in which a firm does business. What are some of the potential consequences if they don

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