Ch 7 - Why do some performance management systems fail?

Select one:

a.

Poorly defined and too complex

b.

Not aligned with business performance

c.

Competing and different purposes

d.

Managers feel unsupported and/or dislike giving performance feedback

e.

All of the above

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Ch 6 - What is an orientation?

Select one:

a.

The height of the HR staff members.

b.

The sexual persuasion of the HR staff members

c.

A structured process for new employees to become familiar with the organization and their work; critical to socialization, which is the embedding of organizational values, beliefs, and accepted behaviours

d.

A set of integrated management practices designed to help employees maximize performance, thereby allowing the organization to reach its goals

e.

The acquisition of skills, behaviours, and abilities to perform future work or to solve an organizational problem

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Ch 5 - Ineffective planning of workforce would be highlighted by

Select one:

a.

Recruitment and selection problems.

b.

The need to out-source some of the production.

c.

Paying employees too much.

d.

A need to offer retraining to current employees.

e.

An opportunity to increase the use of mechanization.

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Ch 9 - What is constructive dismissal?

Select one:

a.

An accusation that an employer, a union, or an individual has engaged in activity that is illegal in accordance with the appropriate labour code

b.

A form of discrimination where women are paid less than men

c.

When an employee has been hired by mistake and is notified of the mistake before starting their first shift

d.

Changing in employee's working conditions such that compensation, status, or prestige is reduced

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Ch 1 - What is the term for skills, knowledge, education, and experience of ...

Select one:

a.

Human capital

b.

Intellectual capital

c.

Core competencies

d.

Employee capital

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Ch 6 - What is development?

Select one:

a.

The acquisition of skills, behaviours, and abilities to perform future work or to solve an organizational problem

b.

A set of integrated management practices designed to help employees maximize performance, thereby allowing the organization to reach its goals

c.

A structured process for new employees to become familiar with the organization and their work; critical to socialization, which is the embedding of organizational values, beliefs, and accepted behaviours

d.

The age and maturity of the HR staff members

e.

The way an entrepreneur focuses their idea for the successful launch of a new product

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Ch 10 - What is the correct definition of Trade Union?

Select one:

a.

A labour union of organized workers to protect and further their rights and interests.

b.

The system of management that is based on bringing together experts into a team.

c.

Process of obtaining information about jobs by determining the duties, tasks, or activities and the skills, knowledge, and abilities associated with the jobs.

d.

A disagreement between employees and employer over pay, working conditions, and other concerns that leads to a strike.

e.

Paying employees too much.

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Ch 9 - What is the least important consideration for disciplinary investigations?

Select one:

a.

Is the employee showing any signs of remorse?

b.

Is the offence related to the workplace?

c.

Has the rule been uniformly and consistently enforced?

d.

What rules or provisions have been violated?

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Ch 6 - What two preconditions for learning affect the success of those who are in training?

Select one:

a.

Trainee readiness and skill level

b.

Trainee readiness and motivation

c.

Skill level and experience

d.

Trainee motivation and experience

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Ch 10 - What is the correct definition of Collective Bargaining?

Select one:

a.

The system of management that is based on bringing together experts into a team.

b.

Process of obtaining information about jobs by determining the duties, tasks, or activities and the skills, knowledge, and abilities associated with the jobs.

c.

The negotiation of wages and other conditions of employment by an organized group of employees.

d.

A disagreement between employees and employer over pay, working conditions, and other concerns that leads to a strike.

e.

A type of training program used by the company.