ch14 "Sustaining Change, Evaluating, and ending an engagement"

EXERCISE: SUSTAINING CHANGE Imagine that these are individual, team, and organizational changes that you have worked on with clients to implement. What methods to sustain change would you advise in each case? some examples of

1. The accounts payable department has implemented a new technology system for electronic payment of invoices, and all analysts were trained on a new

2. Before they escalate a conflict to their manager, two colleagues have agreed to meet personally first to see if they can resolve the conflict on their own.

3. An organization has implemented a "customer first" initiative to empower service technicians to do what it takes to ensure that customer problem are addressed promptly and accurately the first time.

4. A manager is working to delegate more tasks to her team instead of taking on too much alone.