Question: Ch3: Documents represent the _________ _________ used by an organization. Non-documented workarounds and other undocumented differences represent the _______ _______ and should be rethought ,
Ch3: Documents represent the _________ _________ used by an organization. Non-documented workarounds and other undocumented differences represent the _______ _______ and should be rethought , especially forms that are never used or filled in completely.
a. informal system, formal system
b. minor system, major system
c. formal system, informal system
d. major system, minor system
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